FAQs

Yes, FLO and KO is a French company based in France. Its head office is located in Ile de France (Essonne).

FLO and KO Nail styling, as its name suggests, offers a nail service service. Specializing in hand/foot beauty, gel manicure, semi-permanent varnish and nail art.

Our products are specially designed to bring your skin back to life, protect it and deeply nourish it. To use on your hands and feet daily to find soft and hydrated skin.

FLO and KO Cosmetics products are aimed at a very wide audience, because taking care of hands and feet concerns the entire population.

At FLO and KO Cosmetics, we collaborate with a laboratory specializing in the creation of natural and organic Cosmetics. All stages of creation are done in-house to ensure optimal quality for your products. Our laboratory and production facilities are located in Latvia, Northern Europe.

the active ingredients in FLO and KO Cosmetics products come from flowers and herbs from the Baltic meadows and forests.

The natural environment of the Baltic region is unique because northern summers are much shorter, giving flowers much less time to attract bees for pollination. Plants are forced to concentrate their thriving vigor during this short flowering period. So, at harvest time, they are rich in active ingredients necessary to survive in harsh climates.

All FLO and KO Cosmetics products are formulated with clean ingredients and have been verified for safety, but they have not been specifically tested on pregnant or breastfeeding women. For pregnant or breastfeeding women, we recommend checking the ingredient list of any product with a doctor to address any concerns.

YES ! The products are certified COSMOS NATUREL by ECOCERT Greenlife according to the COSMOS standard available on http://COSMOS.ecocert.com.

YES ! Our packaging is fully recyclable and environmentally friendly.

The answer is yes. In our certified natural formulas, at least 95% of the total ingredients are natural.

We do not add palm oil to our formulas as a separate ingredient, however, palm oil derivatives may be part of another ingredient and are present in most products (e.g. palmitic acid), although in very low concentration.
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​All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, meaning the plantations are grown using sustainable methods.

Ascorbyl palmitate is a stable, oil-soluble form of vitamin C. Formulated by combining ascorbic acid with palmitic acid, it is used in our products because of its antioxidant capabilities.

The most common allergens found in products are limonene, linalool, citral, citronellol, geraniol and eugenol. The ingredients for each product are clearly listed on the product page, please check against the list to identify potential allergens.

You can be sure that all FLO and KO Cosmetics products are free of parabens, mineral oils, silicones, PEGs, chemical UV filters, microplastics, synthetic fragrances, artificial colors and other questionable ingredients.

Not all alcohols are equal and not all are bad for the skin: each ingredient in FLO and KO Cosmetics formulas has been carefully evaluated to ensure it is safe to use.

Please consult the INCI ingredient list of each product to find out if it contains alcohol and/or alcohol derivatives.
However, the majority of products contain some traces of alcohol since most plant extracts (except in oils) are made using alcohol-based extraction methods.

So, even if there is no alcohol and/or alcohol derivatives listed in the INCI, we cannot claim that the products are truly alcohol-free.

The only sulfate we use in our products is sodium coco sulfate (SCS), which is approved by third-party certification body COSMOS. SCS does not penetrate the epidermis and is much less irritating than the often used sodium lauryl sulfate (SLS).

Yes, we do not use synthetic fragrances. All our perfume compositions are 100% vegan, carefully selected from natural aromatic substances, without phthalates or other synthetic preservatives.

Cruelty Free: We believe beauty should be cruelty-free , which is why we do not ( and never will ) test on animals. Instead, each product is tested by volunteers who share how their skin reacts after the test and provide their subjective rating – both of which are taken into account when refining the formula.

Vegan: plant-based and contains no ingredients or by-products of animal origin.

The products do not contain nuts or peanuts.

Temperature :
It is advisable to store your cosmetics in a dry and cool place with a temperature between 10 and 20 degrees Celsius. Extreme temperatures may affect the stability and effectiveness of the product.

Humidity :
High humidity levels can introduce moisture into your products, which can lead to bacterial growth or spoilage. Always store your cosmetic products in a dry environment to avoid these problems.

Sunlight :
Direct exposure to sunlight can accelerate the aging process of your products, causing them to expire more quickly. UV rays can degrade active ingredients, making them less effective.

You will receive a shipping confirmation email with your tracking number as soon as your order is on its way. If your tracking number is not working or you have not received it, please contact our customer service service@floandkocosmetics.com and we will assist you further.

We accept payment by credit card such as Visa, Mastercard and American Express, Paypal.

Yes ! Payments by credit card on the site are made via the secure Shopify Payments payment system. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

For more information you can read how we process your data here

Once your order has been confirmed, allow 2 days of processing in the shipping center. Delivery time is 6 days after shipment.

We deliver exclusively to France at the moment. We are working to be able to expand our offering in the future.

Yes ! All our products are available in institutes with limited stock.

You can open a dispute by sending us an email with your attached photos of the damaged products. We will process your request as soon as possible. service@floandkocosmetics.com